Refund and Returns Policy

We want you to have a positive experience with myskincoach. If something isn’t right, we’re here to help.

Eligibility for Returns

• Returns are accepted within 7 days of delivery

• Products must be unused, unopened, and in original packaging

• Items purchased on sale or promotional offers may not be eligible for return

Non-Returnable Items

• Opened or used skincare, haircare, kids care, or supplements

• Products damaged due to misuse or improper storage

Refund Process

Once we receive and inspect the returned product:

• Approved refunds will be processed within 7–10 business days

• Refunds will be issued to the original payment method

Damaged or Incorrect Products

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with images for verification.

How to Initiate a Return

Email us at support@myskincoach.com with:

• Order number

• Reason for return

• Supporting images (if applicable)